Consumer Protection

PROTECTING CONSUMER SAFETY—Toys should not be toxic or dangerous for children to play with. Our food should not make us sick. The terms for banking and credit accounts should be clear and easy to understand.

LOOKING OUT FOR CONSUMERS

CoPIRG’s consumer program works to alert the public to hidden dangers and scams and to ban anti-consumer practices and unsafe products.

TROUBLE IN TOYLAND

For 30 years, CoPIRG’s "Trouble In Toyland" report has surveyed store shelves and identified choking hazards, noise hazards and other dangers. Our report has led to at least 150 recalls and other regulatory actions over the years.

Get our tips for avoiding dangerous toys.

BIGGER BANKS, BIGGER FEES

In April, CoPIRG released a report in which we surveyed more than 350 bank branches and revealed that fewer than half of branches obeyed their legal duty to fully disclose fees to prospective customers, while one in four provided no fee information at all. We also found that despite widespread stories about the “death” of free checking, free and low-cost checking choices are still widely available, if consumers shop around.

Find out how to beat high bank fees.

SEE ALL CONSUMER RESOURCES

Issue updates

Blog Post | Consumer Protection

This New Year, Celebrate the CFPB | Ed Mierzwinski

This month, we published our 8th report based on analyzing consumer complaints collected in the CFPB's Public Consumer Complaint Database. The release of "Big Banks, Big Overdraft Fees" provides a good year-end opportunity to summarize a few of the reasons to be thankful for the Consumer Financial Protection Bureau, which took over in July 2011 as the first federal regulator with just one job: protecting consumers from unfair financial practices. The idea of the CFPB needs no defense, only more defenders.

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Statement on Procter & Gamble’s New Preservative Tracker in Personal Care Products

Personal care product giant Procter & Gamble (P&G) recently unveiled a new preservative tracker, which lets consumers know which preservatives are included in various categories of P&G’s products, such as baby wipes, skin care, and hair care products. Consumers can search the tracker by ingredient or by product type.

> Keep Reading
News Release | Consumer Protection

Yahoo Data Breach Presents Opportunity for Strong Response

Statement by Mike Litt at the U.S. PIRG Education Fund, on the latest announced Yahoo data breach.

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News Release | U.S. PIRG | Consumer Protection

Consumer Advocates Concerned By Court Ruling Overturning Ban on High-Powered Magnets

We've joined leading consumer and pediatrician organizations in a joint news release with a sharp critique of a U.S. appellate court decision overturning a U.S. Consumer Product Safety Commission ban on the sale of high-powered small magnets (some as small as BBs) that pose a severe ingestion problem for children and youth. As our Trouble In Toyland report released on November 22 pointed out: "Nearly 80 percent of high-powered magnet ingestions require invasive medical intervention, either through an endoscopy, surgery, or both. In comparison, only 10 to 20 percent of other foreign body ingestions require endoscopic intervention and almost none require surgery."

> Keep Reading
Blog Post | Consumer Protection

Addicted to Hand Sanitizer: A Wells Fargo Scandal Update | Ed Mierzwinski

More questions continue to be raised about the Wells Fargo scandal. When did it really start- 2013, 2011 or 2005? What did execs know and when did they know it? How many frontline employees were fired because they complained as whistleblowers? Does setting up a fake account constitute criminal identity theft? Should deposed chairman and CEO John Stumpf go to jail? If the culture was pure, how did a frontline worker get "addicted to (drinking) hand sanitizer? Should he pay back more bonus compensation? Here's a flyaround of some of what's going on. By the way, did you know that even the Better Business Bureau has thrown Wells out?

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News Release | CoPIRG Foundation | Consumer Protection

New Report Identifies Most Troublesome Private Lenders to Students

Thousands of American students are using the Consumer Financial Protection Bureau’s (CFPB) public Consumer Complaints Database to settle disputes about private student loans, according to a new report from the CoPIRG Foundation.

> Keep Reading
News Release | CoPIRG Foundation | Consumer Protection, Health Care

CoPIRG Foundation Helps Colorado Students Navigate New Health Insurance Landscape

With the main parts of the Affordable Care Act now going into effect, the CoPIRG Foundation has launched a statewide education campaign reaching out to students with facts about the changes, and tips to help them find the right coverage for themselves. 

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Auto Shop Estimates Suggest Unnecessary Reparis

A hidden camera investigation by the CALL7 Investigators found recommendations for a single vehicle from 10 Denver metro area auto mechanics varied widely. Some suggested unnecessary repairs and others missed problems that needed to be fixed.

> Keep Reading
News Release | CoPIRG | Consumer Protection

Survey Finds Dangerous Toys on Colorado Store Shelves

Denver, Nov. 20 –Dangerous or toxic toys can still be found on America’s store shelves, according to Colorado Public Interest Research Group’s 27th annual Trouble in Toyland report.

> Keep Reading
News Release | CoPIRG | Consumer Protection

CoPIRG Applauds Attorney General In Opposing Payday Lending Rollback

 CoPIRG supports Attorney General John Suthers in his opposition to federal legislation that would override Colorado’s 2010 payday lending reforms.

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News Release | CoPIRG

The Colorado General Assembly sent a bill to the governor’s desk that would ramp up consumer protections around predatory towing. In a recent report, Getting Off the Hook of a Predatory Tow, CoPIRG compared state laws around towing and identified a number of abusive practices following a tow that vehicle owners can experience, from charging exorbitant fees to refusing the owner access to the personal items in their vehicle. Based on the new protections, Colorado would be a national leader. 

News Release | CoPIRG

Colorado wheelchair users have won a landmark victory that eventually could affect every U.S. consumer’s right to repair. The General Assembly approved HB22-1031, requiring manufacturers of powered wheelchairs to make available parts, tools, repair manuals, and digital access to owners and independent repairers at fair and reasonable prices. The Colorado bill also marks the first time an industry will be required to provide repair access since Massachusetts voters approved an automotive Right to Repair law at the ballot in 2013. 

News Release | CoPIRG

Consumer and disability advocates are celebrating the passage of HB22-1031, the Right to Repair for Wheelchairs bill, by the full Senate. This first-in-the-nation bill is one step away from the Governor’s desk. The bill would require manufacturers of powered wheelchairs to make available parts, tools, repair manuals, and digital access to owners and independent repairers at fair and reasonable prices to fix their wheelchairs. 

News Release | CoPIRG

Consumer and disability advocates applauded the Colorado Senate Business, Labor and Technology committee for passing HB22-1031, the Right to Repair for Wheelchairs bill, which would require manufacturers of powered wheelchairs to make available parts, tools, repair manuals, and documentation to owners and independent repairers at fair and reasonable prices to fix their wheelchairs. It also requires manufacturers provide the digital access needed to complete repairs. 

Consumer Protection

GM heeds consumer groups' advocacy, commits to not sell used cars with safety issues

We commend General Motors for its new commitment not to sell used vehicles with unrepaired safety recall defects on its soon-to-be-launched used car platform, CarBravo.

 

Consumer Protection

Farmers want to fix their stuff. Tractor dealer consolidation is getting in the way.

John Deere, which controls 53% of the country’s large tractor market, has consolidated a huge percentage of its dealership locations into large chains — leading to costly repair bills for farmers and delays that can put their crops at risk.

 

Consumer Protection

Not First Class

Our report highlights how flier complaints have soared as airlines cancel flights, deny refunds, and ruin plans. Find out which airlines have the most complaints and what you can do.

 

Consumer Protection

Report: Colorado consumers faced major challenges with credit bureaus, debt collectors in 2020

If you were treated unfairly by a financial company such as a credit bureau in 2020, you're not alone. "Consumers in Peril," a CoPIRG Foundation report on the top marketplace threats that Americans faced in 2020, found that problems with banks, credit bureaus and debt collectors were among the top consumer complaints.

 
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