Consumer Protection

PROTECTING CONSUMER SAFETY—Toys should not be toxic or dangerous for children to play with. Our food should not make us sick. The terms for banking and credit accounts should be clear and easy to understand.

LOOKING OUT FOR CONSUMERS

CoPIRG’s consumer program works to alert the public to hidden dangers and scams and to ban anti-consumer practices and unsafe products.

TROUBLE IN TOYLAND

For 30 years, CoPIRG’s "Trouble In Toyland" report has surveyed store shelves and identified choking hazards, noise hazards and other dangers. Our report has led to at least 150 recalls and other regulatory actions over the years.

Get our tips for avoiding dangerous toys.

BIGGER BANKS, BIGGER FEES

In April, CoPIRG released a report in which we surveyed more than 350 bank branches and revealed that fewer than half of branches obeyed their legal duty to fully disclose fees to prospective customers, while one in four provided no fee information at all. We also found that despite widespread stories about the “death” of free checking, free and low-cost checking choices are still widely available, if consumers shop around.

Find out how to beat high bank fees.

SEE ALL CONSUMER RESOURCES

Issue updates

News Release | CoPIRG | Consumer Protection

Legislators, Consumer Advocates Encourage Coloradans to Freeze Their Credit Reports

On the day that a new federal law eliminates consumer fees to freeze and thaw credit reports, a group of Colorado legislators and consumer advocates gathered at the Capitol to encourage Coloradans to take advantage of free credit freezes and protect themselves against identity thieves. According to CoPIRG, credit freezes are one of the best ways to stop an identity thief from using your information to set up a new credit card or cell phone account in your name, run up big bills, and leave you to pick up the pieces.

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Report | CoPIRG | Consumer Protection

A Guide for Protecting Yourself from Identity Theft

On September 21st, all fees to place and remove credit freezes at the major credit bureaus will be eliminated. CoPIRG recommends all Colorado consumers take advantage of this opportunity and place a credit freeze at the three major credit bureaus (Equifax, Experian, and TransUnion) as well as the National Consumer Telecommunications & Utilities Exchange (NCTUE). Here's how.

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News Release | CoPIRG | Consumer Protection

Initiative to Rein in Predatory Payday Loans Makes November Ballot

Today, the Colorado Secretary of State’s office confirmed that the Coloradans to Stop Predatory Payday Loans campaign, which CoPIRG is on the steering committee of, submitted enough signatures and Proposition 111 will be on the ballot this November. Proposition 111 will decrease the interest and fees that Coloradan’s pay for payday loans from an APR of 214 percent down to 36 percent, bringing payday loans under the same 36 percent usury cap that every other financial product follows in Colorado. 

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News Release | U.S. PIRG | Public Health, Consumer Protection

Is E. Coli contaminated Cargill/Excel beef in your fridge?

Last Thursday, Cargill Meat Solutions recalled more than 25,000 pounds of ground beef products shipped to Colorado and California because of possible contamination with potentially deadly E. coli. Cargill is likely unfamiliar to shoppers as the beef it produces is labeled using other brands, in this case “Excel fresh meat”.

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News Release | U.S. PIRG | Public Health, Consumer Protection, Health Care

Second recall of King Bio’s homeopathic drugs in the past month

King Bio Inc. issued the second significant voluntary recall since late July of their homeopathic drugs on Wednesday. Safety concerns over homeopathic drugs extend beyond King Bio as over the past several years, the FDA has issued recalls to several companies for a variety of health products from zinc-containing intranasal medicine to asthma drugs with toxic ingredients. 

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News Release | CoPIRG | Consumer Protection

Coalition Turns In 188,045 Signatures to Cap Payday Loans in Colorado

Today, CoPIRG staff joined the other leaders of the Coloradans to Stop Predatory Payday Loans campaign to drop off 78 boxes containing 188,045 signatures at the Colorado Secretary of State’s office to cut and cap the interest rates and fees predatory payday lenders charge in Colorado. The number of valid signatures needed to qualify a statutory ballot measure for the November ballot is 98,000. 

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News Release | CoPIRG | Consumer Protection

Over 180,000 Signatures Gathered to Rein in Payday Lenders

Today, CoPIRG stood with the leaders of the Coloradans to Stop Predatory Payday Loans campaign in front of an ACE Cash Express payday loan store to celebrate the campaign’s success in gathering over 180,000 signatures to qualify a ballot measure for the November 2018 election. Payday loans are small loans with extremely high APRs. For example, a Colorado payday loan borrower pays an average of $119 in fees and interest to borrow $392. That’s an average annual percentage rate (APR) of 129% but it can go as high as 215%.

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News Release | U.S. PIRG | Consumer Protection

Congress Affirms Need to Stop Debt Trap; Mick Mulvaney Should Follow Suit

Here is our statement on Congress allowing the deadline to pass without repealing the Consumer Financial Protection Bureau's payday lending rule.

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News Release | CoPIRG | Consumer Protection

Colorado Supreme Court Affirms Payday Lending Initiative Title

The Colorado Supreme Court ruled Friday against the payday lending industry challenge to keep Initiative 126 off the November ballot. Supporters of the measure, including CoPIRG, can now move forward with our effort to ask voters to approve a 36 percent interest rate cap. The average annual percentage rate for payday loans in Colorado is 129 percent with some APRs climbing above 200 percent. That means a Colorado borrower would pay $119 in fees and interest to borrow the average payday loan of $392.

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News Release | CoPIRG | Consumer Protection

Victory: Gov Signs Credit Freeze for Minors Bill Into Law

Today, Governor Hickenlooper signed HB 1233 into law, which will give Colorado parents and guardians the authority to place credit freezes free of charge on the records of minors and individuals they legally represent starting January 1st, 2019.  

“HB 1233 allows parents and guardians to place a credit freeze for free on their dependent’s credit information, which is one of the most important actions you can take to stop identity thieves from using your child’s information to commit identity theft,” says Danny Katz, Director of the consumer advocacy group CoPIRG.

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Report | CoPIRG Foundation | Consumer Protection

Trouble in Toyland: 26th Annual Survey of Toy Safety

The 2011 Trouble in Toyland report is our 26th annual survey of toy safety. In this report, we provide safety guidelines for consumers when purchasing toys for young children and provide examples of toys currently on store shelves that may pose potential safety hazards.

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Highlights of the Credit Card Accountability, Responsibility and Disclosure (CARD) Act of 2009

To educate consumers about the Credit Card Accountability, Responsibility And Disclosure (CARD) Act signed into law on May 20, CoPIRG released a factsheet about the upcoming changes and tips on how to avoid remaining abusive credit card practices.

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Blog Post | Consumer Protection

Good news! CFPB Adding Consumer Ratings of Company Responses to Complaint Database | Ed Mierzwinski

The CFPB is making a good public consumer complaint database better. In 2015, the CFPB added optional consumer narratives, or stories, to its public consumer complaint database, giving other consumers, researchers and even other firms a new way to help study complaint patterns. Now, it will give consumers a chance to “rate the company’s handling of his or her complaint on a one-to-five scale and provide a narrative description in support of the rating.”

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Blog Post | Consumer Protection

Consumers Count: Five years of the CFPB standing up for consumers | Kathryn Lee

This week, the Consumer Financial Protection Bureau turns five years old! As part of our efforts to tell more people about the CFPB, we're cross-posting this video blog and comments written by Zixta Q. Martinez of the CFPB (check out the infographic at the end, too!).

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Blog Post | Consumer Protection

Delayed CFPB/Other Wall Street Reform Rollbacks Happening Today On House Floor | Ed Mierzwinski

Last month the House canceled floor consideration of the Financial Services and General Government Appropriations bill. FSGG is back on the floor today and tomorrow. We urge support of amendments to protect the Consumer Financial Protection Bureau (CFPB) but, since they won't pass, we urge a no vote on the bill. Here's an updated excerpt from my previous blog.

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Blog Post | Consumer Protection

Court Rejects PIRG-Opposed Swipe Fee Settlement With Visa/Mastercard | Ed Mierzwinski

Today, a panel of the U.S. Court of Appeals for the Second Circuit threw out a preliminary $7.25 billion settlement between Visa and Mastercard and any merchant accepting credit cards (including U.S. PIRG), ruling that despite that seemingly massive payment for past practices that the settlement gave inadequate relief to merchants going forward, as it essentially immunized the networks for any future illegal conduct while providing mostly illusory benefits. Since we accept credit cards from our members, we, joined by Consumer Reports, had formally objected to the settlement as consumer advocates who also happen to be merchant class members (most merchant associations also objected).

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Blog Post | Consumer Protection

House Launches Frenzy of Attacks on CFPB, Public Protections | Ed Mierzwinski

Today and tomorrow the House floor showcases a variety of special-interest backed bills designed to eliminate public protections and weaken financial reform. Action starts soon with an attempt to override the President's veto of legislation to wipe away a new Department of Labor rule designed to protect hard-earned retirement savings from Wall Streeters seeking their "share" of your own share. Then, the House will consider the massive FSGG Appropriations bill, which rolls back the independence and authority of the CFPB and other financial reforms. Finally, they've teed up a bill to eliminate the Supreme Court's long-standing "Chevron doctrine," which says that courts must defer to expert agencies in certain circumstances. Without the doctrine in place, polluters and wrongdoers will have more opportunities to challenge public protections.

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News Release | U.S. PIRG

Everyone should assume that their social security number has been exposed between this breach and breaches of other major companies’ databases, such as Equifax’s. With that in mind, U.S. PIRG recommends all Americans should use their right by law to freeze their credit reports for free

News Release | U.S. PIRG Education Fund

Our response to Equifax paying a $650 million penalty for exposing the social security numbers of 148 million Americans to identity theft.

Blog Post

Members of Congress hear repeatedly from lobbyists for corporate special interests in their offices and at fundraisers. How can consumer advocates balance the scales?

Blog Post

In most of the country, owning a car is all but required. And we're paying for it—to the tune of $1.2 trillion. This is putting the financial well-being of millions of Americans at risk, and CoPIRG and our national network are calling for change.

News Release | U.S. PIRG Education Fund

Fisher-Price recalled 4.7 million Rock n’Play baby sleepers on Friday. U.S. PIRG Consumer Watchdog Adam Garber issued a response: "“While we’re pleased that Fisher-Price is finally recalling these dangerous sleepers, 30 deaths in 10 years is 30 deaths too many and 10 years too late."

Consumer Protection | U.S. PIRG

Campus debit cards cost students over $24 million in fees

Report shows how campus debit cards — along with how they are marketed — are putting students' financial well-being at risk across the country.

 

Consumer Protection | U.S. PIRG

The real price of medications

The results of our investigation of variations in prescription drug prices may surprise you.

 

Consumer Protection | U.S. PIRG

Driving into debt

The hidden costs of risky auto loans to consumers and our communities

 

Consumer Protection

Congressional investigation concludes that Equifax breach was entirely preventable

The worst data breach in history could have been prevented with some basic security measures.

 
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