Consumer Protection

PROTECTING CONSUMER SAFETY—Toys should not be toxic or dangerous for children to play with. Our food should not make us sick. The terms for banking and credit accounts should be clear and easy to understand.

LOOKING OUT FOR CONSUMERS

CoPIRG’s consumer program works to alert the public to hidden dangers and scams and to ban anti-consumer practices and unsafe products.

TROUBLE IN TOYLAND

For 30 years, CoPIRG’s "Trouble In Toyland" report has surveyed store shelves and identified choking hazards, noise hazards and other dangers. Our report has led to at least 150 recalls and other regulatory actions over the years.

Get our tips for avoiding dangerous toys.

BIGGER BANKS, BIGGER FEES

In April, CoPIRG released a report in which we surveyed more than 350 bank branches and revealed that fewer than half of branches obeyed their legal duty to fully disclose fees to prospective customers, while one in four provided no fee information at all. We also found that despite widespread stories about the “death” of free checking, free and low-cost checking choices are still widely available, if consumers shop around.

Find out how to beat high bank fees.

SEE ALL CONSUMER RESOURCES

Issue updates

News Release | CoPIRG | Consumer Protection

As 9-1-1 Fees Rise, Senate Bill Aims to Disconnect Consumer Watchdog

On the day a State Senate committee considers a bill to stop Colorado’s consumer watchdog from reviewing the 9-1-1 fees charged to Coloradans each month on their telephone bills, a new report highlights how some Colorado residents fees are four times higher than others. According to the report by CoPIRG, 9-1-1 surcharges on customer telephone bills, which fund a patchwork of local communities’ 9-1-1 services like Call Centers, have grown by 44% since 1998 and residents in Summit County and San Juan County in Colorado pay the highest fees.

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Report | CoPIRG | Consumer Protection

9-1-1 Surcharges

Whether you are a farmer on the Eastern Plains with a cell phone, a small business owner in a Western Slope town with a traditional landline, or a retired couple in suburban Denver using an internet-based cable phone service, you pay a fee every month on your telephone bill to ensure that when you dial 9-1-1, your call will be answered.  As fees increase and new 9-1-1 technologies are considered, it is critical that Colorado’s consumer advocate, the Office of Consumer Counsel, is allowed to do its job and ensure consumers are getting the value and service they deserve from our 9-1-1 network

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News Release | CoPIRG | Consumer Protection

Governor Steps up to the Plate for Consumers

Governor John Hickenlooper stepped up to the plate for consumers on Monday by calling for the full reauthorization of Colorado’s Consumer Advocate, the Office of Consumer Counsel (OCC). For 30 years, the OCC has gone to bat for consumers and saved Coloradans $1.7 billion but could be permanently benched if the Legislature does not renew the agency by May 6th.

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News Release | CoPIRG | Consumer Protection

Legislature, Governor Must Step up to the Plate for Consumers

 Despite a 30-year track record of going to bat for consumers and saving Coloradans $1.7 billion, Colorado’s Consumer Advocate is in danger of being permanently benched if the Colorado General Assembly and Governor do not step up to the plate and reauthorize it. With just ten days left before the Legislature adjourns, CoPIRG launched a late inning push to get the Legislature and Governor to go to bat for Colorado’s consumer MVP so it can continue to fight for consumers on electric, gas and telecommunication utility issues in the upcoming years.

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News Release | CoPIRG | Consumer Protection

Legislature, Governor Must Step up to the Plate for Consumers?

 Despite a 30-year track record of going to bat for consumers and saving Coloradans $1.7 billion, Colorado’s Consumer Advocate is in danger of being permanently benched if the Colorado General Assembly and Governor do not step up to the plate and reauthorize it. With just ten days left before the Legislature adjourns, CoPIRG launched a late inning push to get the Legislature and Governor to go to bat for Colorado’s consumer MVP so it can continue to fight for consumers on electric, gas and telecommunication utility issues in the upcoming years.

> Keep Reading

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News Release | U.S. PIRG

According to the Wall Street Journal, Equifax sent to lenders millions of incorrect credit scores for consumers applying for auto loans, mortgages and credit cards.

News Release | U.S. PIRG

As the Consumer Financial Protection Bureau (CFPB) turns 11 years old, a new list from U.S. PIRG highlights 11 ways this crucial agency has rededicated itself to its mission since Rohit Chopra was confirmed as its new director by the Senate last fall.

News Release | U.S. PIRG

Rep. Carolyn B. Maloney (NY) and Sens. Cory Booker (NJ) and Elizabeth Warren (MA) were joined by Mike Litt, U.S. PIRG’s consumer campaign director, and other advocates Tuesday to urge action on legislation to protect financial institutions’ customers from predatory overdraft fees.

Blog Post

U.S. PIRG submitted a public comment letter supporting the Securities and Exchange Commission’s proposed climate disclosures rule and made recommendations to strengthen it.

News Release | CoPIRG

Colorado wheelchair users have won a landmark victory that eventually could affect every U.S. consumer’s right to repair. Gov. Jared Polis signed HB22-1031 into law Thursday, requiring manufacturers of powered wheelchairs to make available parts, tools, repair manuals and digital access to owners and independent repairers at fair and reasonable prices. The new Colorado law also marks the first time a state has passed a right-to-repair bill since Massachusetts voters approved an automotive Right to Repair ballot measure  in 2013. 

Consumer Protection

GM heeds consumer groups' advocacy, commits to not sell used cars with safety issues

We commend General Motors for its new commitment not to sell used vehicles with unrepaired safety recall defects on its soon-to-be-launched used car platform, CarBravo.

 

Consumer Protection

Farmers want to fix their stuff. Tractor dealer consolidation is getting in the way.

John Deere, which controls 53% of the country’s large tractor market, has consolidated a huge percentage of its dealership locations into large chains — leading to costly repair bills for farmers and delays that can put their crops at risk.

 

Consumer Protection

Not First Class

Our report highlights how flier complaints have soared as airlines cancel flights, deny refunds, and ruin plans. Find out which airlines have the most complaints and what you can do.

 

Consumer Protection

Report: Colorado consumers faced major challenges with credit bureaus, debt collectors in 2020

If you were treated unfairly by a financial company such as a credit bureau in 2020, you're not alone. "Consumers in Peril," a CoPIRG Foundation report on the top marketplace threats that Americans faced in 2020, found that problems with banks, credit bureaus and debt collectors were among the top consumer complaints.

 
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