Consumer Protection

PROTECTING CONSUMER SAFETY—Toys should not be toxic or dangerous for children to play with. Our food should not make us sick. The terms for banking and credit accounts should be clear and easy to understand.

LOOKING OUT FOR CONSUMERS

CoPIRG’s consumer program works to alert the public to hidden dangers and scams and to ban anti-consumer practices and unsafe products.

TROUBLE IN TOYLAND

For 30 years, CoPIRG’s "Trouble In Toyland" report has surveyed store shelves and identified choking hazards, noise hazards and other dangers. Our report has led to at least 150 recalls and other regulatory actions over the years.

Get our tips for avoiding dangerous toys.

BIGGER BANKS, BIGGER FEES

In April, CoPIRG released a report in which we surveyed more than 350 bank branches and revealed that fewer than half of branches obeyed their legal duty to fully disclose fees to prospective customers, while one in four provided no fee information at all. We also found that despite widespread stories about the “death” of free checking, free and low-cost checking choices are still widely available, if consumers shop around.

Find out how to beat high bank fees.

SEE ALL CONSUMER RESOURCES

Issue updates

Report | CoPIRG | Consumer Protection

Vehicle Recalls: Tips for Consumers

View CoPIRG's tips for staying connected to vehicle recall information and what to do if your vehicle is recalled.

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Net neutrality: How it might affect consumers, startups and Level 3

CBS is broadcasting Sunday's Denver Broncos playoff game and also streaming it live over the Internet for viewers without access to a TV. Imagine a scenario where CenturyLink broadband subscribers receive an uninterrupted stream of the game on their Web browser while customers of Comcast, owner of rival network NBC, are intentionally stuck with choppy Internet footage.

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Most complained-about credit card companies

Thousands of Americans are lodging complaints with the government’s financial watchdog about their credit cards, and some issuers are being griped about a lot more than others.

Of the more than 25,000 credit card complaints the Consumer Financial Protection Bureau has processed between the November 2011 launch of its complaint database and last September, Capital One received the biggest share, according to new analysis from the U.S. Public Interest Research Group.

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Which Credit Cards Get the Most Complaints in Colorado?

What’s in your wallet?

If it’s a Capital One card, you have the most complained-about credit card in Colorado, according to a report Tuesday by CoPIRG Foundation.

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News Release | CoPIRG Foundation | Consumer Protection

Report: Capitol One Most-Complained-About Credit Card Company in Colorado

Colorado consumers file more complaints about Capitol One than any other credit card company, according to a report released today by CoPIRG Foundation.The report, which looked at data from the Consumer Financial Protection Bureau’s (CFPB) public Consumer Complaints Database, also found that Colorado consumers are 12th most likely to file credit card complaints.

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News Release | U.S. PIRG

According to the Wall Street Journal, Equifax sent to lenders millions of incorrect credit scores for consumers applying for auto loans, mortgages and credit cards.

News Release | U.S. PIRG

As the Consumer Financial Protection Bureau (CFPB) turns 11 years old, a new list from U.S. PIRG highlights 11 ways this crucial agency has rededicated itself to its mission since Rohit Chopra was confirmed as its new director by the Senate last fall.

News Release | U.S. PIRG

Rep. Carolyn B. Maloney (NY) and Sens. Cory Booker (NJ) and Elizabeth Warren (MA) were joined by Mike Litt, U.S. PIRG’s consumer campaign director, and other advocates Tuesday to urge action on legislation to protect financial institutions’ customers from predatory overdraft fees.

Blog Post

U.S. PIRG submitted a public comment letter supporting the Securities and Exchange Commission’s proposed climate disclosures rule and made recommendations to strengthen it.

News Release | CoPIRG

Colorado wheelchair users have won a landmark victory that eventually could affect every U.S. consumer’s right to repair. Gov. Jared Polis signed HB22-1031 into law Thursday, requiring manufacturers of powered wheelchairs to make available parts, tools, repair manuals and digital access to owners and independent repairers at fair and reasonable prices. The new Colorado law also marks the first time a state has passed a right-to-repair bill since Massachusetts voters approved an automotive Right to Repair ballot measure  in 2013. 

Consumer Protection

GM heeds consumer groups' advocacy, commits to not sell used cars with safety issues

We commend General Motors for its new commitment not to sell used vehicles with unrepaired safety recall defects on its soon-to-be-launched used car platform, CarBravo.

 

Consumer Protection

Farmers want to fix their stuff. Tractor dealer consolidation is getting in the way.

John Deere, which controls 53% of the country’s large tractor market, has consolidated a huge percentage of its dealership locations into large chains — leading to costly repair bills for farmers and delays that can put their crops at risk.

 

Consumer Protection

Not First Class

Our report highlights how flier complaints have soared as airlines cancel flights, deny refunds, and ruin plans. Find out which airlines have the most complaints and what you can do.

 

Consumer Protection

Report: Colorado consumers faced major challenges with credit bureaus, debt collectors in 2020

If you were treated unfairly by a financial company such as a credit bureau in 2020, you're not alone. "Consumers in Peril," a CoPIRG Foundation report on the top marketplace threats that Americans faced in 2020, found that problems with banks, credit bureaus and debt collectors were among the top consumer complaints.

 
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CoPIRG is part of The Public Interest Network, which operates and supports organizations committed to a shared vision of a better world and a strategic approach to social change.