Reports

Report | CoPIRG Foundation, U.S. PIRG Education Fund, Frontier Group | Consumer Protection

Consumers in Peril

A review of the Consumer Financial Protection Bureau’s public complaint database finds that consumer complaints about financial grievances spiked during the pandemic year of 2020, eclipsing 2019, the previous record year. Analysis of complaint volumes and the types of complaints received shows that, as consumers dealt with the economic fallout of the pandemic, they increasingly faced  problems with financial companies. The CFPB, the Biden administration and Congressional policymakers should take immediate and longer-term actions to protect consumers and rein in unfair practices in the financial marketplace.

Report | CoPIRG Foundation | Health Care

Colorado Surprise Medical Bills - Know Your Rights and Consumer Tips

Imagine you go to a hospital for a routine procedure. You’ve made sure your hospital and doctor are covered by your insurance. The procedure goes well and you head home to recover. Two weeks later, you get the bill, but instead of the copay you expected, you get a bill for nearly $4,000. Turns out, a surgical “assistant” who was out-of-network joined your in-network surgeon on your procedure and your insurance isn’t covering that bill as you expected. You’ve received a medical surprise bill and now owe the difference between what your insurance will pay the out-of-network surgical assistant and what you were billed.  Use these tips to protect yourself.

Report | US PIRG Education Fund | COVID-19

Nursing home safety during COVID: Staff shortages

For most of last year, more than 200,000 people at any given time were in nursing homes that themselves acknowledged they were suffering from staff shortages.

Report | U.S. PIRG Education Fund

1 Year Later: Comparing Pre-Pandemic prices to Today's on Amazon

U.S. PIRG Education Fund's third and most comprehensive report into pandemic price gouging on Amazon compares pre-pandemic prices to today's on 750 products, from 15 essential product categories.

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