Reports

Report | U.S. PIRG Education Fund

Warranties in the Void II

An updated survey of warranties from 43 companies finding all tell customers they void warranties for independent repair. The continued problem of warranties wearing thin underscores the need for action on Right to Repair.

Report | CoPIRG | Consumer Protection

Data from the Denver Office of Financial Empowerment and Protection

Data provided by the Denver Office of Financial Empowerment and Protection shows that thousands of people were helped in 2020.

Report | CoPIRG Foundation and U.S. PIRG Education Fund | Consumer Protection

What Coloradans Are Fixing 2021

Here in Colorado, we want to fix our stuff – even during the COVID-19 pandemic. According to a review of data from iFixit, which describes itself as the “repair guide for everything, written by everyone,” over 1 million unique users from Colorado went to www.iFixit.com to look up how to repair something in 2020. Even as repairing our devices for learning and working became critical to staying safe, 6 of the top 10 most popular manufacturers of devices that Coloradans were trying to fix restrict access to parts and service information

Report | CoPIRG Foundation, U.S. PIRG Education Fund, Frontier Group | Consumer Protection

Consumers in Peril

A review of the Consumer Financial Protection Bureau’s public complaint database finds that consumer complaints about financial grievances spiked during the pandemic year of 2020, eclipsing 2019, the previous record year. Analysis of complaint volumes and the types of complaints received shows that, as consumers dealt with the economic fallout of the pandemic, they increasingly faced  problems with financial companies. The CFPB, the Biden administration and Congressional policymakers should take immediate and longer-term actions to protect consumers and rein in unfair practices in the financial marketplace.

Report | CoPIRG Foundation | Health Care

Colorado Surprise Medical Bills - Know Your Rights and Consumer Tips

Imagine you go to a hospital for a routine procedure. You’ve made sure your hospital and doctor are covered by your insurance. The procedure goes well and you head home to recover. Two weeks later, you get the bill, but instead of the copay you expected, you get a bill for nearly $4,000. Turns out, a surgical “assistant” who was out-of-network joined your in-network surgeon on your procedure and your insurance isn’t covering that bill as you expected. You’ve received a medical surprise bill and now owe the difference between what your insurance will pay the out-of-network surgical assistant and what you were billed.  Use these tips to protect yourself.

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