Consumer Protection

News Release | CoPIRG Foundation, U.S. PIRG Education Fund, Frontier Group | Consumer Protection

Study: CFPB complaints shattered records in 2020, exposing how the COVID-19 pandemic battered consumer finances

Consumer complaints about problems with financial companies such as banks, credit bureaus and debt collectors rose by more than 50 percent in 2020 and set new records for each month of the year, according to a new report from the CoPIRG Foundation. The report, Consumers In Peril, which analyzed complaints received by the Consumer Financial Protection Bureau (CFPB), was released Monday to kick off National Consumer Protection Week.

Report | CoPIRG Foundation, U.S. PIRG Education Fund, Frontier Group | Consumer Protection

Consumers in Peril

A review of the Consumer Financial Protection Bureau’s public complaint database finds that consumer complaints about financial grievances spiked during the pandemic year of 2020, eclipsing 2019, the previous record year. Analysis of complaint volumes and the types of complaints received shows that, as consumers dealt with the economic fallout of the pandemic, they increasingly faced  problems with financial companies. The CFPB, the Biden administration and Congressional policymakers should take immediate and longer-term actions to protect consumers and rein in unfair practices in the financial marketplace.

How Do Dating Apps Use My Data? A Video Explainer

By | R.J. Cross
Policy Analyst, Frontier Group; Advocate, Tax & Budget, U.S. PIRG

If you've ever used a dating app, your data has likely been collected and shared across the Internet. How do dating - and other types of apps - use your data? Advocate R.J. Cross explains. 

News Release | U.S. PIRG | Consumer Protection

Statement: CFPB Director Kathy Kraninger resigns

Consumer Financial Protection Bureau Director Kathy Kraninger submitted her resignation Wednesday soon after the inauguration of new President Joe Biden. Resignation opens seat for President Biden’s new nominee Rohit Chopra.

News Release | U.S. PIRG | Consumer Protection

Statement: USPIRG applauds Biden nominees Chopra to head CFPB and Gensler to chair SEC

President-elect Joe Biden announced Monday that he intends to nominate Rohit Chopra as Consumer Financial Protection Bureau (CFPB) director and Gary Gensler as chair of the Securities and Exchange Commission (SEC).

News Release | US PIRG Education Fund | Consumer Protection

FTC settles first case against VoIP provider for allowing illegal robocalls

This FTC settlement must be a wake-up call to phone service providers so they do more to protect consumers. If not, the FTC must be vigilant in going after companies that enable the immoral practice of preying on consumers. And the FCC should require providers to block spoofed calls that we all know are scams.

Choosing the best way to pay: Cash, credit cards, debit cards, P2P, checks or online payments

Cash has long been king. That hasn’t changed during the pandemic, despite the push by some merchants to discourage customers from paying with cash.

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