COVID-19

CFPB complaint volume sets another record in May

By | Ed Mierzwinski
Senior Director, Federal Consumer Program

As of today, consumer complaints to the CFPB set a third straight monthly record in May, with 35,093 complaints reported. Complaints about credit reporting lead by far, followed by debt collection, credit card and mortgage complaints. Job and income losses during the pandemic are hitting families hard.

Superspreading events pose outsized risk of COVID-19 transmission

By | Abe Scarr
Illinois PIRG State Director

Public health experts are starting to draw actionable lessons about the nature of how COVID-19 spreads. In addition to maintaining best practices –physical distancing, mask wearing and hand washing – it’s best to avoid extended, crowded indoor gatherings.

News Release | CoPIRG | COVID-19

CoPIRG applauds Colorado bill to tackle price gouging

CoPIRG calls for the swift passage of a new price gouging bill that gives the Colorado Attorney General a greater ability to protect consumers against price gouging during an emergency or crisis. The bill, HB20-1414, sponsored by Representatives Weissman and Titone and Senators Foote and Pettersen, establishes that entities that sell food, fuel, medical supplies or other necessities for an excessive price during a declared emergency will run afoul of the state’s current prohibition against deceptive practices. 

I’m reading the CFPB’s mail about the pandemic’s effect on family finances

By | Ed Mierzwinski
Senior Director, Federal Consumer Program

I’ve been reading the CFPB’s mail. It’s okay, you can too. It’s public. Not surprisingly, the latest CFPB consumer complaints paint a grim picture of the pandemic’s effect on family finances. I ask: Why isn’t the CFPB doing more to help struggling consumers?

Mortgage servicers failed Americans during the last recession. And if early data from the Consumer Financial Protection Bureau is any indication, history may well be on its way to repeating.

Resource | COVID-19

Joint Consumer-Banks Letter In Favor of Anti-Garnishment Bill

Letter to Congress from leading consumer groups and bank trade associations supporting S3841, a bi-partisan bill from Senate Finance Committee leaders broadening CARES Act protections to prevent COVID-19 pandemic Economic Impact Payments from being subject to garnishment.  

News Release | U.S. PIRG Education Fund | Consumer Tips, COVID-19

Consumer advice: Ask for help with your bills before an emergency

This coming Monday, June 1, will mark the third full month that bills are due since COVID-19 was declared a national state of emergency in March. To help Americans manage their finances, U.S. PIRG Education Fund has published an updated guide with tips on what to do about paying bills during the crisis.

News Release | U.S. PIRG | COVID-19

Consumer, Banking Groups Applaud Bill to Exempt Economic Impact Payments from Garnishment

U.S. PIRG has joined leading consumer and banking organizations to applaud a bi-partisan Senate bill to broaden protections in the recent COVID-19 stimulus package. Under the CARES Act, Congress exempted Economic Impact Payments from offset for debts owed to federal and state agencies, except in the case of child support, but did not exempt them from court-ordered garnishment to pay creditors. 

Can't get a refund from your airline? Here’s what you can do.

By | Mike Litt
Director, Campaign to Defend the Consumer Bureau

Most airlines are only offering vouchers, not refunds, when passengers cancel their flights due to concerns about COVID-19.

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